The Jewellery Sitting
Broken In Your Drawer —
We Can Fix That.
Real jewellers. Insured both ways. Back in your hands in 3–5 days.
Three Simple Steps. One Week. Job Done.
No dropping off. No collecting. No stress. Just post it and leave the rest to us.
Why Trust Us
Why Send Your Jewellery To Us?
It's a fair question. Here's the honest answer.
Real Jewellers. Not A Middleman.
The Jewellery Mechanic is backed by Blackwell Jewellers — a family jewellery business with three physical stores in Kent. Your repair is handled by qualified bench jewellers with over 80 years of combined experience between them.
Not a call centre. Not a sorting office.
Real people. Real skills. Real workshops.
Your Jewellery Is Insured The Entire Time.
The moment your piece leaves your door — it's covered. We send you a prepaid Royal Mail Special Delivery packet. Insured both ways.
If anything happened in transit — which in our experience it doesn't — you're fully protected.
We wouldn't have it any other way.
We Never Start Without Your Approval.
When your jewellery arrives — we assess it, photograph it, and send you a quote. Nothing happens until you say yes.
Don't like the price? We send it straight back. No charge. No argument. No awkwardness.
You are in control at every stage.
Hundreds Of Five Star Reviews.
Don't take our word for it. Across our three stores and online — hundreds of customers have trusted us with their most precious pieces.
Engagement rings. Inherited jewellery. Pieces worth thousands. Pieces worth memories.
The reviews speak for themselves.
Three Stores. Three Workshops. One Standard.
Every repair we do — whether it walks through our door in Kent or arrives by post from Aberdeen — goes through the same process. The same experienced hands. The same quality check.
The same 30-day guarantee when it leaves us.
Distance doesn't change our standards. It never has.
It rarely does — but if it ever did, you're covered. Insured postage both ways. 30-day satisfaction guarantee on every repair. Three physical stores you can walk into and speak to a real person.
We've been building trust in Kent for decades.
We're not going anywhere.
What We Fix
Whatever's Broken — We Can Sort It.
Pick your repair below. We'll do the rest.
Ring Sizing
Too tight, too loose, or completely the wrong size — we resize rings to fit perfectly.
Chain Repair
Snapped, kinked, or missing links — we repair all chain types, metals, and gauges.
Claw & Stone Check
Worn, bent, or missing claws can cost you a stone. We check, tighten, and rebuild them.
Clean & Polish
Dull, scratched, or just past its best — a professional clean and polish brings it back to life.
Bracelet Repair
Broken clasps, snapped links, damaged boxes — we fix bracelets of all types and metals.
Earring Repair
Lost a back, bent a post, or snapped a drop — we repair earrings and fittings of all kinds.
Clasp & Fitting
Spring rings, lobster clasps, box clasps — we replace worn or broken fittings with quality parts.
Not Sure? Just Ask.
Can't see your repair on the list? Message us. If we can fix it — we will. If we can't — we'll tell you honestly.
Questions
The Questions We Get Asked The Most.
Straight answers. No waffle.
Is it safe to post my jewellery?
Yes. Your jewellery travels by Royal Mail Special Delivery — the same insured, tracked service that jewellers and banks use to move valuable items. We send you the packet. It's fully insured from the moment it leaves your door to the moment it comes back. Thousands of repairs completed. Not a single item lost.
How much does it cost?
We always quote before we start. You pay nothing upfront. Once your jewellery arrives on our bench, we assess it and send you a full price. If you're happy, we crack on. If not, we send it straight back at no cost to you. No surprises. Ever.
How long does a repair take?
Standard repairs come back to you within a week from when we receive them. Need it faster? Our Fast Track service turns it around in 48 hours. Both options come with next day delivery back to your door.
Who actually does the repair?
Real jewellers. Not a middleman. Not a warehouse. The Jewellery Mechanic is backed by Blackwell Jewellers — three stores in Kent with workshops in all of them. Your piece is worked on by the same bench jewellers who've been doing this for over 35 years.
Can I track my repair?
Yes. You get your own personal tracking portal. Log in any time and see exactly where your repair is — Received, Assessed, Repairing, Polishing, QC, Complete. No chasing. No wondering. You know exactly what's happening, every step of the way.
What if I'm not happy with the repair?
Then we put it right. Full stop. We back every repair with a 30-day satisfaction guarantee. If something isn't right, contact us and we'll sort it — no arguments, no drama. We care too much about what we do to leave a customer unhappy.
That Piece In Your Drawer
Deserves Better.
It doesn't matter if it's been in there six months or six years. Send it to us. We'll tell you honestly what it needs and what it costs — before we touch a thing. No pressure. No hard sell. Just proper jewellers who love what they do.
Free insured postage both ways · No work without approval · 30-day guarantee